You know that moment when a conversation at work starts going sideways, and you can feel it turning into an argument?
You're trying to make a point, but the other person is getting defensive, and you're stuck between backing down or pushing harder.
In this episode, intercultural coach and author Maria Garaitonandia shares why most workplace conflict isn't really about the work, and a simple framework that can change how people respond to you starting today.
You'll discover:
- Why starting with what you want (instead of why) triggers defensiveness every time
- The CLEAR framework for navigating any difficult conversation, whether it's giving feedback, resolving conflict, or just getting your point across
- How to be assertive and diplomatic at the same time, especially in male-dominated environments
- Why emotional intelligence is the real cornerstone of every workplace conflict
Maria is an intercultural coach and communication strategist with over 25 years of experience helping leaders and teams across cultures communicate more effectively. She's the author of Untangling Communication for Empowered Leadership and Team Success and has spent 20 years bridging cultural divides between American and Latin American teams.
Connect with Maria:LinkedIn: https://www.linkedin.com/in/mariagaraitonandia/Website: https://www.mariagaraitonandia.com/Global Bridges Training: http://www.globalbridgestraining.comBook: https://www.amazon.com/dp/B0FP8C7HRS
Connect with Limor:
Website: https://limorbergman.com/podcast/
LinkedIn: https://www.linkedin.com/in/limorbergman/
Substack: https://limorbergman.substack.com